Returns (if applicable)

We accept returns for products purchased online in accordance with the guidelines outlined below. Please note that all in-store sales are final once the item has left our store.

To Return: Repackage your item(s) as received and ensure your item is sufficiently boxed and secure. Mark the box Attention: Returns and ship to The Wig Chix® 3 John Davenport Drive, Rome, GA 30165.

Any other address used will put your item at risk for getting lost in the mail, sent to the wrong company, or delaying your refund.

Altered packaging/product, worn, or damaged items are not eligible for return. 

Eligible Products:

In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).

• Must have tags attached and in original packaging.
• Item(s) must be returned within 5 days of the original ship date of the order.

Ineligible Products:

• Worn items or items containing any signs of wear including odor or styling product.
• Damaged packaging or product as well as discontinued, closeout, and last call items.
• Hair Care items (including BeautiMark products) are not eligible for return if they have been removed from their original packaging (i.e. bubble wrap).
• Charity donations added at checkout are not eligible for return/refund.

Ineligible products received by thewigchix.com will be returned to you at your expense. 

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  This timeframe varies based on credit card company polices and original method of payment. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us

 

NOTE: We provide a complimentary wig cap in each shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you.