Order Processing

Orders may take between 3-5 business days to process before shipping out. After orders are captured in our system, if you would like to make any changes to your order or cancel your order, please email our Client Care Representatives at orders@thewigchix.com. Our Representatives are available during our business hours of 8:00am – 5:30pm (EST) from Monday – Friday (excluding holidays). Note: Once your order’s status is set to “shipped” we are unable to make any changes or cancellations.

Once shipped, orders arrive within the time frame selected (US Ground, US Air, US Express, Canada Air or International) during checkout on thewigchix.com. If there are any shipping delays, you will be notified via email.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Backorders

Occasionally backorders occur when requests for a particular item exceed available inventory.

If a backorder occurs on your ordered product, we will contact you via email and you will be given the option to: (1) select a new item, (2) request to be placed on a priority waitlist to receive the product once it becomes available for shipment (Note: we will complete the charge to the payment method used with your original order), or (3) cancel the original order. If we do not hear back on which backorder option you choose, backorders are canceled after 2 days and credited back to their payment source.

We will promptly ship the item(s) once they become available with the original shipping method selected at checkout. For international orders containing multiple products, we do not ship partial orders. Therefore your order will be shipped when all products ordered are available, unless you advise us otherwise. 

For more information, please contact us by phone at 1-706-291-4837 or by email at orders@thewigchix.com.