Orders & delivery
Shipping & Returns
How your order is processed and shipped, plus the basics of returning an item. For complete return terms, see our full Refund & Return Policy.
Shipping
Processing
Orders may take between 3 to 5 business days to process before shipping out. Once shipped, orders arrive within the timeframe selected at checkout: US Ground, US Air, US Express, Canada Air, or International. If there are any shipping delays, you will be notified via email.
Incorrect billing information or shipping to an alternate address may cause shipping delays and additional charges.
Backorders
If a backorder occurs, we will contact you by email to choose a new item, join a priority waitlist, or cancel. If we do not hear back, backorders are canceled after 2 days and credited to the original payment method. International orders with multiple products are not shipped partially.
Returns at a glance
- • Online returns accepted within 5 days of the original ship date
- • Items must be in original factory condition: unworn, unaltered, undamaged, with no odor or styling product
- • Tags must be attached and in original packaging
- • A complimentary wig cap is included in each shipment for hygiene, please keep it as our gift
- • In-store sales are final once the item has left our store
Worn items, damaged packaging, discontinued/closeout/last-call items, hair care products removed from packaging, and charity donations are not eligible for return. Ineligible products received will be returned to you at your expense.
Read the full Refund & Return Policy
