Policy
Refund & Return Policy
The complete terms for returning products purchased online from thewigchix.com. Please read carefully before initiating a return.
Returns
We accept returns for products purchased online in accordance with the guidelines outlined below. Please note that all in-store sales are final once the item has left our store.
How to return
Repackage your item(s) as received and ensure your item is sufficiently boxed and secure. Mark the box Attention: Returns and ship to:
The Wig Chix
3 John Davenport Drive
Rome, GA 30165
Any other address used will put your item at risk of getting lost in the mail, sent to the wrong company, or delaying your refund.
Eligible products
In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product):
- · Must have tags attached and be in original packaging
- · Item(s) must be returned within 5 days of the original ship date of the order
Ineligible products
- · Worn items, or items containing any signs of wear including odor or styling product
- · Damaged packaging or product, as well as discontinued, closeout, and last-call items
- · Hair care items (including BeautiMark products) are not eligible if they have been removed from their original packaging
- · Charity donations added at checkout are not eligible for return or refund
Ineligible products received by thewigchix.com will be returned to you at your expense.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This timeframe varies based on your credit card company's policies and the original method of payment.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us.
A note on hygiene
We provide a complimentary wig cap in each shipment for hygienic purposes. This helps maintain the product's eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you.
