Good to know
Frequently Asked Questions
Quick answers to the questions we hear most. Can't find what you're looking for? We're always happy to help.
Do I need an appointment to visit the salon?
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Yes, our salon is by appointment only so that we can serve every client with an exceptional, unrushed, one-on-one experience. All consultations and appointments are completely free of charge. Book your free consultation here, and we will be ready to give you our undivided attention.
What kinds of appointments do you offer?
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We offer a 1-hour consultation, a quick 30-minute style and trim, and a comprehensive 1-hour session for non-surgical hair replacement options. You will be taken to our secure booking page to confirm your appointment.
How long does order processing take?
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Orders may take between 3 to 5 business days to process before shipping out. Once shipped, orders arrive within the timeframe selected at checkout. You will be notified by email of any delays.
Can I change or cancel my order?
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Yes, orders may be modified or cancelled within 2 business hours of being placed, as long as the order has not yet shipped. Call (706) 291-4837 or email orders@thewigchix.com during business hours (8:00am to 5:30pm EST, Monday to Friday). Once an order has shipped, we are unable to make changes or cancellations.
What happens if my item is on backorder?
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If a backorder occurs, we will email you with three options: select a new item, join a priority waitlist (your original payment method is charged), or cancel the order. If we do not hear back, the backorder is canceled after 2 days and credited back to your payment source. International orders with multiple products are not shipped partially.
What is your return policy?
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Online returns are accepted within 5 days of the original ship date, provided the item is in original factory condition: unaltered, unworn, undamaged, with no odor or styling product, and with tags attached in original packaging. In-store sales are final once the item leaves the store. See our full Refund & Return Policy for complete details and exclusions.
Are hair care products returnable?
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Hair care items (including BeautiMark products) are not eligible for return once they have been removed from their original packaging.
Do you offer non-surgical hair replacement for men?
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Yes. We offer non-surgical hair replacement for men through American Hairlines, hand-tied, 100% Remy human hair systems, available exclusively in-studio with our certified cosmetologists (not sold online). Three subscription options are available. Book an appointment to learn more.
Where are you located?
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The Wig Chix is located at 3 John Davenport Drive, Rome, GA 30165. Our Client Care team is available Monday to Friday, 8:00am to 5:30pm EST (excluding holidays). The salon itself is by appointment only.
How do I contact customer service?
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Call us at (706) 291-4837 or email orders@thewigchix.com. You can also visit our Customer Service page for help with orders, shipping, backorders, and returns.
